Glossary
Plain-English definitions for dialing, AI roleplay, the AI receptionist, compliance, and the usage-based platform. Built for the people who actually run the phones.
A power dialer calls one prospect at a time and keeps a live rep on every call. It automates the busywork (dialing the number, detecting voicemail, lo…
A parallel dialer calls several numbers at once and connects the rep to the first person who answers. It raises dials per hour, but it can lower conne…
A predictive dialer uses pacing algorithms to dial more numbers than there are available reps, predicting when an agent will free up. It maximizes age…
An auto dialer is any software that dials phone numbers automatically instead of by hand. Power, parallel, and predictive dialers are all types of aut…
Local presence is dialing from a phone number whose area code matches the prospect you are calling, so the call looks local on their caller ID. Prospe…
Voicemail drop lets a rep leave a pre-recorded voicemail with one tap when a call goes to an answering machine, then move straight to the next live hu…
Answering machine detection is technology that decides, in the first seconds of a call, whether a human or a voicemail system picked up. It powers fea…
Connect rate is the percentage of dials that reach a live person. If a rep makes 100 dials and 8 reach a human, the connect rate is 8 percent. It is o…
AI sales roleplay lets reps practice real calls against a realistic AI buyer, then get scored on discovery, objection handling, closing, and rapport.…
A cold call is an outbound call to a prospect who has not expressed prior interest. Success hinges on the first 10 to 20 seconds: a clear reason for t…
Objection handling is how a rep responds when a prospect pushes back, with brush-offs like "not interested," "send me an email," or "we already use so…
A discovery call is the conversation where a rep uncovers a prospect’s problems, priorities, and buying process before pitching. Good discovery is mos…
An AI receptionist is a voice agent that answers inbound calls, qualifies the caller, and books or routes the conversation. It is a category of inboun…
Speed to lead is how fast you contact a new inbound lead. The data is stark: responding within the first minute or two dramatically outperforms waitin…
The Telephone Consumer Protection Act (TCPA) is the U.S. law that governs telemarketing calls, autodialed calls, and prerecorded or AI-generated voice…
Do Not Call (DNC) refers to lists of people who have asked not to be contacted, including the national registry and your own internal opt-outs. Honori…
STIR/SHAKEN is the framework U.S. carriers use to cryptographically attest that a call is coming from a legitimate number, to fight spoofing and roboc…
Usage-based pricing charges for what a platform actually does (minutes talked, AI used) instead of a flat fee per user seat. For calling software it m…
Dialer credits are a single usage unit shared across dialing, AI voice, and roleplay, so you top up one balance instead of juggling per-feature meters…
MCP is an open standard that lets AI assistants like Claude and ChatGPT connect to external tools and data. A product that ships an MCP server can be…
Power dialer, platform email, and AI roleplay on one usage-based platform. Reps are free.