Simple on purpose
One shared credit pool covers calls, AI voice, roleplay, meeting intelligence, and voicemail drops. Add reps freely. Top up at your plan rate, never a penalty rate.
Human connected talk
1 credit / min
Any AI talk
4 credits / min
Voicemail drop
0.25 credits
No answer or ring time
Free
No overage games. Ever.
Run low and it is your call. We never punish you for needing more credits, and bigger commitments earn a lower rate, not a bigger penalty.
Hard stop
Dialing and AI pause at zero. You never get a surprise bill.
Auto top-up
Buy more credits automatically at your plan rate, so the team never stalls.
Custom volume discounts
Commit more and your per-credit rate drops. Baked into your package.
Pick the included credit pool. The builder shows what extra credits would cost at your plan rate, never a penalty.
Reps do not create seat fees. This only helps estimate phone line needs.
Live conversations your team has through the dialer. Ring time and no-answer dials stay free.
AI receptionist, AI voice agents, and voice roleplay all use the same simple 4 credits/min rate.
Dropped voicemails are lightweight: 0.25 credits each.
Outbound teams usually start with 4 numbers per rep.
Lines are $2 each per month and do not burn credits.
What Every Package Includes
The package level changes how many credits are included and your per-credit rate. There is no overage penalty, and high-volume teams get custom packages with built-in volume discounts. The core Dialfyne system stays together, so teams do not have to buy a dialer, a roleplay product, and a voice AI tool separately.
Credit Rules
Credit pricing only works if the math is easy to remember. Dialfyne keeps AI simple: if AI is talking live, it is 4 credits per minute.
| Activity | Credit rate | Example |
|---|---|---|
| Human connected talk | 1 credit per minute | 60 minutes = 60 credits |
| AI receptionist, AI voice, and voice roleplay | 4 credits per minute | 60 minutes = 240 credits |
| Voicemail drops | 0.25 credits each | 100 drops = 25 credits |
| No-answer dials, ring time, transcripts, scorecards | Included | No credit burn |
Pricing FAQ
A credit is the shared unit for billable work in Dialfyne. Human connected talk uses 1 credit per minute. Any AI-powered talk, including AI receptionist calls and voice roleplay, uses 4 credits per minute. Voicemail drops use 0.25 credits each.
No. Dialfyne is not priced per seat. Add reps when you need them. The main cost drivers are connected talk time, AI talk time, voicemail drops, and phone lines.
Starter is best for small pilots and light outbound. Growth is the default for SDR teams using dialing plus AI workflows. Scale is for teams with consistent call volume or heavy AI/roleplay usage. The builder above shows when a larger package is cheaper than topping up, but there is never an overage penalty: extra credits always bill at your plan rate.
Phone lines are billed separately at $2 per line per month. Outbound teams usually start with 4 numbers per rep, then adjust based on volume and number health.
It is your call. Set a hard stop so dialing and AI pause until your next cycle and you never get a surprise bill, or turn on auto top-up to buy more credits automatically at your plan rate. For qualified accounts we can also enable owner-approved overage. Either way, extra credits bill at the same per-credit rate as your plan, never a penalty.
Yes. Top up anytime and the extra credits bill at your plan rate, not a markup. Auto top-up can handle it for you so the team never stalls mid-shift.
Yes. High-volume teams get a custom package with volume discounts, so your per-credit rate drops as you commit more. We never charge a penalty for needing more, we reward it. Book a pricing call and we will size the package to your real usage.
Related Resources
How our pricing compares
To match Dialfyne, many outbound teams need a dialer, a roleplay platform, and a voice AI product. Dialfyne puts those workflows into one usage pool so cost follows actual work instead of headcount alone.
| Dialfyne | Per-seat dialer stack | Live answering services | Enterprise AI voice | |
|---|---|---|---|---|
| Typical price | From $149/mo + phone lines | Seat fees per rep | $235-$800+/mo | Custom quote |
| Pricing model | Shared credits: human 1/min, AI 4/min, voicemail 0.25 | Dialer seats plus numbers, coaching, and add-ons | Minute buckets, per-call fees, or overages | Usage, platform fees, and annual terms |
| Outbound dialing | Included in the same pool | Usually included, often seat-gated | Usually not included | Confirm in procurement |
| Sales roleplay | Roleplay uses AI credits | Separate roleplay subscription | Not included | Not included |
| AI voice | Included in the same pool | Separate voice AI subscription | Not included | Core product |
| Setup | Managed setup | Sales-led implementation | 1-2 weeks | 4-12 weeks |
| One Dialfyne pool | Full comparison | Full comparison | Full comparison |
Competitor pricing varies by contract, usage, and implementation. Use this table to compare pricing structure, then model your exact team in the calculator.
Book a free 30-minute revenue audit. We will show you where calls, leads, and follow-up are leaking, then map that to the right credit package.