Terms of Service

A managed AI voice system deployed on your existing business phone number that answers inbound calls, captures lead information, books appointments, routes emergencies, and delivers call summaries. Powered by proprietary AI infrastructure including xAI's Grok Voice API.

An AI-powered training platform that simulates realistic buyer conversations to help your sales team practice objection handling, discovery, and closing. Priced on a per-seat basis with an admin seat included at no charge.

Done-for-you workflow automation systems built around your existing tech stack, including lead follow-up sequences, CRM integrations, appointment reminders, email and SMS automation, and multi-step business process automation.

Services are provided on a monthly subscription basis unless otherwise agreed in writing. Your subscription begins on the date your order is confirmed and renews automatically each month.

Current pricing is published at dialfyne.com/pricing. Prices are in US dollars and exclusive of applicable taxes.

All payments are processed through Stripe. By subscribing, you authorize Dialfyne to charge your payment method on file on a recurring monthly basis. You are responsible for maintaining accurate and current payment information.

AI Voice Agent plans include a fixed number of minutes per month. Usage beyond your included minutes is billed at $0.15 per minute and will be charged at the end of the billing cycle.

We reserve the right to adjust pricing with 30 days' written notice to your account email. Continued use of the Services after the effective date of a price change constitutes acceptance of the new pricing.

Accounts with failed or overdue payments may have Services suspended after 7 days. Dialfyne is not liable for any losses resulting from service suspension due to non-payment.

All fees are non-refundable except where required by applicable law. If you cancel mid-cycle, you retain access to Services through the end of the current billing period.

You will use our Services only for lawful purposes and in compliance with all applicable federal, state, and local laws, including but not limited to:

• The Telephone Consumer Protection Act (TCPA)
• The CAN-SPAM Act
• State call recording laws (including all-party consent requirements in states such as California)
• The Federal Trade Commission Act
• Any applicable industry-specific regulations (HIPAA, state bar rules, etc.)

You represent that you have obtained all necessary consents, permissions, and opt-ins required by applicable law before using Dialfyne's systems to contact any individual, including prospects, leads, and customers. Dialfyne deploys automation systems on your instruction — you are the responsible party for the legality of contacts made through those systems.

When using the AI Voice Agent, you are responsible for ensuring that your call recording practices comply with the laws of the states in which you operate. Dialfyne configures disclosure announcements in good faith based on information you provide, but you remain responsible for confirming compliance with your specific state and industry requirements.

You will provide accurate, current, and complete information about your business, services, call flows, and integration systems. Inaccurate configuration information may affect AI performance and is not grounds for refund or credit.

You are responsible for maintaining the confidentiality of any account credentials, API keys, or access tokens provided by Dialfyne. You will notify us immediately of any unauthorized access to your account.

When you connect third-party platforms (CRMs, calendars, payment processors, etc.) to Dialfyne's systems, you represent that you have the right to do so and that doing so does not violate any third-party terms of service.

All AI systems, software, workflows, prompts, methodologies, tools, and platform infrastructure developed and deployed by Dialfyne remain the exclusive intellectual property of Dialfyne. These Terms do not transfer any ownership rights to you.

You retain ownership of your business data, customer contacts, call recordings, and content you provide to Dialfyne. You grant Dialfyne a limited, non-exclusive license to process your data solely for the purpose of providing the Services.

What Dialfyne delivers to you upon request or termination:

Upon cancellation or written request, Dialfyne will provide:

• Exported workflow files in a standard, portable format representing the automation logic built for your account
• All lead data, call transcripts, and call summaries captured by your AI Voice Agent
• AI Role Play performance scorecards and session data associated with your team

These items are your data and you are entitled to receive them.

What Dialfyne retains — no exceptions:

The following remain the exclusive intellectual property of Dialfyne and are not transferred, licensed, or made available to you under any circumstances, including upon cancellation or termination:

• All AI agent configurations, system prompts, and voice agent builds running on Dialfyne's infrastructure
• The custom automation logic, agent architecture, and workflow systems built on Dialfyne's platform
• Dialfyne's proprietary tech stack, tooling, integrations, and platform infrastructure
• Any templates, frameworks, or general-purpose systems Dialfyne uses to build and operate client environments

To be explicit: receiving your workflow JSON files does not grant you the right to operate, replicate, or deploy Dialfyne's systems. The JSON files represent a record of what was built — not the platform that ran it. Dialfyne will not maintain, transfer, or continue operating any system on your behalf after termination.

You may cancel your subscription at any time as described in Section 4.

We may suspend or terminate your access to the Services immediately if:

• You breach any material provision of these Terms and fail to cure within 7 days of written notice
• You use the Services for unlawful purposes
• You fail to pay fees after the grace period in Section 3.6
• Continued provision of Services creates legal, reputational, or operational risk for Dialfyne

Upon termination, your access to Services will cease. Dialfyne will provide you with a reasonable opportunity (not less than 14 days) to export your data before deletion. Sections 7, 8, 9, 10, 11, 12, and 15 survive termination.

These Terms, together with your order confirmation or subscription agreement and our Privacy Policy, constitute the entire agreement between you and Dialfyne regarding the Services.

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

You may not assign these Terms or your rights hereunder without our prior written consent. Dialfyne may assign these Terms in connection with a merger, acquisition, or sale of assets.

Dialfyne is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including internet outages, third-party API failures, natural disasters, or government actions.