Dialfyne is the most compliant AI answering platform for regulated industries. TCPA, FCC, HIPAA, and state laws — we publish what we do and why it is compliant.
All call data and customer information is encrypted in transit and at rest.
Every call, booking, and follow-up is logged for compliance review and dispute resolution.
You control calling hours, consent assumptions, escalation rules, and data retention.
Dialfyne only contacts leads who initiated contact with your business. We do not support cold outreach.
Deep guides on the regulations that matter to your business.
Dialfyne treats recordings, transcripts, summaries, extracted fields, and session metadata as operational customer data. Recording and retention expectations should be configured around the client workflow, with access limited to authorized users and deletion/export expectations defined before launch.
Dialfyne does not sell customer call data or use private client calls to train public models. Calls are processed to deliver the service, produce transcripts and summaries, route work, and improve the configured client workflow according to the client agreement.
Security teams should ask about subprocessors, encryption, access controls, audit logging, call recording defaults, transcript retention, model-training boundaries, export rights, deletion rights, incident response, and industry-specific requirements such as HIPAA-aligned workflows.
Yes. Dialfyne outbound calling is designed for leads who have already initiated contact with your business — via form fill, ad click, or marketplace request. The caller provided their number and expressed interest. This is not cold calling. We support configurable calling windows, consent logging, and opt-out handling for regulated industries.
No. The FCC's February 2024 ruling targets outbound AI-generated robocalls under TCPA. Dialfyne's inbound AI receptionist and outbound lead callback are different use cases because the customer initiates contact. Our FCC compliance guide explains this distinction in detail.
Dialfyne can be configured for HIPAA-aligned workflows. We support Business Associate Agreements (BAAs), encrypted data handling, access controls, and audit logging. The AI does not diagnose or provide clinical advice. It handles scheduling, intake, and routing according to your practice protocols.
Dialfyne supports 24/7 inbound answering and configurable outbound calling windows. You set the hours when outbound callbacks are permitted — for example, 8am–8pm in your business timezone. Leads that arrive outside those hours are queued for the next valid window.
Our team understands the regulatory landscape. Book a call and we will walk you through how Dialfyne stays compliant for your specific industry and use case.
Talk to Our Compliance Team